What Our Clients Have to Say
Read Harmony Hearing Client Testimonials
Geoffrey Palmer 19/07/2022
Completely Changed My Life
I now experience excellent sound quality
About a month ago I saw Andrew at Harmony Hearing who conducted a thorough assessment and I was fitted with a pair of Oticon Opn S hearing aids. Since I got my hearing aids there’s been massive improvement. As a Vietnam veteran I attended a conference in mid October 2019 and for the first time ever I was able to hear exactly what was being said.
I found Andrew to be a total professional. He talked me through the options and let me trial a couple of sets and I thought the price was very good value. I can hear everything now.
Considerable improvement over my first set
I have recently visited Andrew MacKendrick at Harmony Hearing to upgrade my five year old hearing aids. Following an extensive and thorough consultation, I was able to trial different hearing aids for a period which allowed me to experience them in the normal range of situations I am involved in. I was able to use them for two weeks each so I could make an informed choice for my needs.
I have chosen the Oticon Genie2 hearing aids which fit well, address my hearing needs and are a considerable improvement on my first set.
The service provided by Andrew has been excellent. He allows a generous period of time for appointments. There is no pressure to purchase and I was given ample time to decide on the model. In my case, the process has taken around four weeks to make a decision. As an independent practice, Harmony Hearing is able to offer a choice of brands, are price competitive and not obligated to a particular manufacturer.
I have no hesitation recommending Andrew and Harmony Hearing to anyone who may have a concern with their hearing.
I should have done this years ago
Following the success of her new hearing aid she encouraged her husband Colin to come into Harmony Hearing for an assessment. He was subsequently fitted with essential level Phonak hearing aids and was very happy with the outcome. “I feel like I can hear like I did when I was 16” and “I should have done this years ago”
At Harmony Hearing we not only offer all of the main brands of hearing aids and discuss the various levels of technology, we take our time and allow clients to trial hearing aids before choosing the device that best suits their needs and their budget.
In the words of Colin who worked at the Canarvon Tracking Station as an equipment officer and technician;
“Hi to those of you who have ears, yet find it hard to her clearly with them. That was our problem until we found Harmony Hearing and Audiology on the internet. Tony solved our hearing difficulties within a short time. My wife and I found their professionalism outstanding. They Knew how to supply the correct hearing aids for our situation and were thorough in discussing the options and allowing us to trial the devices before making a decision.
We highly recommend Harmony Hearing to all those who suffer from hearing problems.
I have my hearing back – My World Has Changed For The Better
After searching online I came across Harmony Hearing. Instead of contacting them straight away I procrastinated yet again. Finally after driving my family and friends mad, I took the plunge and made that initial appointment. It was their best thing I’ve done in a while. After meeting Tony and listening to his advice on choosing the correct hearing aid that suited. I am totally happy. I have my hearing back. Tony and his staff are super friendly and always on hand for any help that isRead more “I have my hearing back – My World Has Changed For The Better”
The right pair of hearing aids
Getting thrown into the world of hearing aids was nerve wrecking. As such, I’m thankful to find Harmony Hearing which not only had very competitive pricing but great service. Tony helped me find the right pair of hearing aids – we tried several until I found the right one! And Jenny was always very responsive and helpful. I would highly recommend HarmonyRead more “The right pair of hearing aids”
Beyond what is expected
My life changed the day I walked into Harmony Hearing I never imagined how my life has changed dramatically.The service I have received has been wonderful. I could not hope for anything better. Audiologist: Andrew Mackendrick has gone well beyond what is expected of him and I couldn’t be any moreRead more “Beyond what is expected”
You have produced the best hearing experience I’ve had
I do not feel disadvantaged because of my hearing loss and can enjoy my life to the fullest
Six years ago I had bought from a very reputable company a set of internal hearing aids to the value of $8,500 and although I repeatedly had them remade twice they would fall out of my ears and were the wrong set for me. They were sent away and pieces cut off them to the point I was so frustrated that I never wore them and was nearly run over by a train in Melbourne as I had no hearing at the rear, but this really upset me and also my family, so I promised them I would buy a new set of hearing aids. The above company never offered any other hearing aids even though these ones never fitted.
The path to Andrew has been a long one but I eventually in desperation was able to locate him by Harmony Hearing’s website after sheer frustration from going to other retailers audiologists who would pressure to make a sale and did not supply any of the information that was relevant to my hearing it was only about the sale not about the persons hearing.
I had phone calls from sales people at the retail audiologists who would get indignant at why I had not made an instant decision as the hearing aids were from $5,000 to $10,000.
I made an appointment for Andrew and I could not believe the caring attitude that was shown to me by Rachel and then after a thorough hearing test with Andrew he then explained on a TV screen exactly what was wrong with my hearing and why I had experienced the problems with the above hearing aids it made so much sense and what was needed.
Andrew then gave me a choice of several hearing aids that were small and worn at the back of the ear and can hardly be seen. It was amazing that there was no pressure to decide then and there or to buy the most expensive, it was about my hearing as I was able to make a wise choice and the price was unbelievable.
Not only the advice but the service is unbelievable and the compassion shown by both Andrew and Rachel and as a husband and wife team, it is so friendly showing the understanding at my hearing loss. My hearing is so clear now and thankfully I can hear front, side and rear.
I cannot recommend Andrew highly enough and it was the best trip to Fremantle that I have made as not only are my family happy that I can hear clearly but also I do not feel disadvantaged because of my hearing loss and can enjoy my life to the fullest.
Thank you from the bottom of my heart to you both.
Allowed me to make an informed choice
Harmony’s independence and the provision of authentic testimonials set them apart from other providers.
I’m pleased to say that Harmony turned out to be every bit as good as the testimonials said.
The discussion with the Audiologist, information provided and professional expertise allowed me to make an informed choice about the hearing aid that would work best for my hearing loss within budget consideration. The follow up service was more of the same.
My life changed the day I walked into Harmony Hearing
Hi, this is to let you all know that after having successive sets of hearing aids since 1999, I have finally found an exceptional Audiologist, Andrew Mackendrick from Harmony Hearing & Audiology, who demonstrated his understanding in exactly what is needed in order to get the best possible outcome from a set of high quality hearing aids.
In the past, I have been treated by well meaning, friendly Audiologists but I am sorry to say, with limited equipment and high prices.
I found that Harmony Hearing & Audiology had the advantage of being able to test me in a silent environment like the other but in addition, also has the equipment to be able to set up my new hearing aids in a noisy environment in order to get the best out of them. This was not possible with the other companies I bought my hearing aids from and as a consequence, I was always going back to have them adjusted for noisy environments, basically with fingers crossed and a bit of educated guess work on their behalf.
Now I’ll talk about the price. After shopping around on the net and contacting several companies, it came down eventually to value for money. Without going into a lot of detail I could write a book on, Andrew gave me the best value for money as well as price. You don’t usually get both in this day and age so I was pleasantly surprised and decided to run with him.
In conclusion, I commend to everyone with a hearing impairment, both the company, Harmony Hearing & Audiology and in particular Andrew Mackendrick, who is not only a young but highly qualified Audiologist, but who was also very friendly, respectful and astute in determining my particular needs as I am sure he will be with you. My new hearing aids required only the slightest adjustment after a month of testing and even then I was tempted to leave things as they were because they were so effective with their initial settings. Even so, he couldn’t help tweaking them that last little bit.
Exceeded all my expectations
So at age 53 I decided to have a hearing test as I was struggling to hear what people were saying at staff meetings (even when I sat at the front!) and what the students were saying in the small groups that I work with as an EA. Although my hearing loss is not severe I was struggling witht he clarity of speech from people talking or on TV etc.
My initial hearing test was at a local company local to me and I was able to trial some hearing aids for a week. I think it is imperative to have this option before you commit yourself to what can be quite a significant expense (depending on the model you are buying). I didn’t feel though that a week was long enough, and the company was not overly keen to extend my trial time. I decided to investigate other companies both online & via phone calls.
Andrew Mackendrick from Harmony Hearing was one of the people who returned my phone call. What an amazing man! His professionalism & dedication exceeded all my expectations. Right from the start you could tell its his mission to find the most ideal hearing aids for your specific hearing loss. He does not push any specific brand & I was able to test out my hearing aids over a few weeks with appointments in between to adjust and fine tune as needed.
Not only was he able to offer them at the lowest price, his after sales services value for money. The ongoing support of 4 years unlimited service, 2 yrs free batteries, 3 yr National warrantee, 1 yr Insurance for loss & damage to name just a few.
Since purchasing my Resound Linx I now need to turn the TV/radio down to the extent that my husband will often say that now he can’t hear it!!
I also like the fact that they are linked via blue tooth to my phone which gives me access to different program settings that I am able to adjust myself to suit different environments as & when needed.
Without a doubt I recommend Harmony Hearing & Andrew Mackendrick to anyone with hearing concerns. Thank you for all your assistance and patience.
Changing my life in so many ways
A quick note to say thanks for your outstanding service in helping me improve my standard of hearing.
From my initial late night on-line enquiry, that you even responded to straight away, to the hearing test, advice, trial period, final selection, fitting and review etc it has been a very thorough and professional process.
In additional to the service, the value for money after checking other service providers on the same make / model of hearing aids and then your aftercare package of follow up, free batts, domes, cleaning parts etc it really has been a positive move.
The improvement has been noticeable by me and others…more by the lack of requests by me for people to repeat things.
So Thanks Again and I’m more than happy to recommend others to you.
Best thing I’ve done in improving communication with my loved ones
After some visits, I had a vague idea on my preferred make and model suitable for my needs. I was getting desperate as I was unable to continue to cover up my hearing loss at work…….lip reading in conference room settings is very difficult, stressful and risky.
I created a spreadsheet on all the Audiologists in the South Metropolitan area with their respective pricing, warranties, freebies such as batteries, insurance, appointments and assessments. Andrew Mackendrick from Harmony Hearing responded to my initial email on a weekend and I was in his clinic the following week trialling the new hearing aids. Harmony Hearing not only had the best price, they also exceeded in after sales servicing. Rachael at reception gives exceptional service arranging appointments and reminders.
I cannot thank Andrew and Rachel enough for assisting me in selecting the most suitable hearing aids and looking after me before, during and after the purchase, it’s been a great journey. I also purchased a Streamer which allows me to Bluetooth between my hearing aids and my mobile (Hands-free) also my TV.
Finally my family believe it’s the best thing I’ve done in improving communication with my loved ones!!
Big thank you for giving me back my full hearing
I would never hesitate to recommend you and your services to any body looking for help with a hearing problem.Again a big thank you for giving me back my full hearing.
Big difference to my life
I was very pleased with every aspect of buying new upgraded hearing aids from Harmony. I have been wearing aids for about 10 years and never before have I had much choice being committed to once brand. There was no rush or pressurising and I appreciated the months free trial before I had to purchase. The aids themselves have made a big difference to my life especially for phone calls. I would recommend Harmony to Anyone. ThankRead more “Big difference to my life”
From the prompt response when first contacted to the fantastic service throughout the process of trying and buying hearing aids, Tony at Harmony Hearing has continually provided excellent service. I have previously used other hearing service providers, and Harmony Hearing has been far better than the others. On top of that, the price was excellent. I am recommending Harmony Hearing to myRead more “On top”
Expectations have been very much exceeded
In most cases in life “expectations sadly disappoint”. I am very pleased to say my expectations have been very much exceeded in all my dealings with Tony from Harmony Hearing. From the initial contact to the fitting, to the follow up everything was done in a very friendly and professional manner. The best form of advertising is word of mouth – personal recommendation. I have referred 3 other people and all I am sure will be of the same opinion as myself. Well done Harmony, success is assured for theRead more “Expectations have been very much exceeded”
Answered and solved
I was delighted to discover Harmony Hearing and Audiology. What thorough, friendly and very pleasant service they provide. After wearing hearing aids for some years still had some questions to ask and problems to be solved and these were answered and solved very thoroughly and thoughtfully. Thank you for your great service and great prices – I have recommended your company to several friendsRead more “Answered and solved”
I am delighted
I was struggling with the concept of purchasing new hearing aids due to my financial situation. It was a ‘chicken & egg situation …unless I could be confident to hear, I wouldn’t manage at work and without work I couldn’t afford new hearing aids. Harmony Hearing helped me navigate through to the final decision and I am delighted with theRead more “I am delighted”
The attention I received was outstanding. A full and detailed explanation of available options and cost. Help in deciding which model was most suitable, decision was easy. When fitted ample time was spent in explaining procedure and helping me fit and attach the hearing aid. Another call was made to ensure everything was going to plan, and it was. Tony Mathers was very consistent and he performed the duty with expertise and good humour. I have recommended your firm to an acquaintance in need of assistance, and extended your virtues to many friends. Thank you Tony veryRead more “Outstanding”
I was really grateful
In both important areas, they did not disappoint
I was first attracted to Harmony through their website as it placed equal emphasis on not only the range of hearing care products available but also the follow up service and support. In both important areas, they did not disappoint and I would recommend Harmony to anyone concerned about theirRead more “In both important areas, they did not disappoint”
The hearing aids are a game changer for me
Hi Tony, Thankyou for the great service. The whole experience was positive. The hearing aids are a game changer for me. Thanks andRead more “The hearing aids are a game changer for me”
Andrew was absolutely thorough in his attention, carefully explaining the tests he carried out, one of which we had never experienced previously, although Andrew indicated the test was most important in determining the “set up” of the hearing aid, and making absolutely sure we were getting the best possible results out of our equipment – which had not obviously been the case.
In my situation it was determined that one HI needed remedial work and was still under warranty. Although I had not purchased this from his practice, his receptionist happily arranged to express post it to ensure I had it back before Christmas which then was only a week away! This happened smoothly and I was really grateful. He also loaned me a replacement for the week mine was away, and carefully set it up to meet my needs. We would have no hesitation in recommending Harmony Hearing – and have in fact already done so to a few friends.
Big change to my life WOW
So I would like to say a big thank you to Andrew and his staff for their great friendly service for making big change to my life WOW can’t believe there are so many birds out there in the world that I never heard before. Without the help from you guys I might never have experienced some of the noises I am hearing today. Also made huge difference to my work E.G meetings and generally gaining more information when dealing with people.
For anybody that has been dealing with hearing loss and unsure about using hearing aids, drop into Freo and catch up with Andrew and staff their service is friendly and they care about your hearing issues.
My hearing now is not perfect, but much better then before
Living in the Northern Suburbs I was seen by Tony in their Osborne Park office. I had previously been given testing by the previous place at a cost. “Tony’s results on my hearing were identical and the same recommendations made.
Unlike the previous who would not tell me Model Numbers of the equipment prescribed Tony was up front with the relevant numbers. He did not mind that I could and would look them up on the net to see if the pricing was competitive. It was.
Previously I had been told that I was suitable for the “Top of the Range” product and I was told the brand but not the Model.
As the pricing difference for the two of the aids was $1700. $8300 rather then $10,000 I ordered on the spot and was not charged a testing fee by Harmony. My hearing now is not perfect, but much better then before and I cannot recommend Harmony and Tony more highly. Don’t be conned by ads, shop around and insist on being told what it is you are being quoted for. If they won’t tell you you can guess the reason why.
Harmony would save me several thousand dollars
Harmony is a small business. They have few staff, operate from modest surroundings and don’t spend lavishly on full page press advertisements. This, no doubt, contributes to their being able to offer most acceptable deals to clients. I have no hesitation in recommending a visit to Harmony for all who consider they may have a hearing problem.
My hearing aids are trendy, tiny and work wonderfully well
I am very impressed with the patience, professionalism and understanding shown to me by both Andrew and Tony to help me as an individual with all my hearing challenges. The hearing aids I have chosen are trendy, tiny and work wonderfully well. I can’t thank you both enough. Best wishes andRead more “My hearing aids are trendy, tiny and work wonderfully well”
Making my life easier at work
I am now delighted to be able to hear distinctly again
Thank you very much Andrew for your patience and professionalism. Andrew encouraged me to try different types of hearing aids to ensure that I was completely happy with my purchase. I am now delighted to be able to hear distinctly again. Thanks also for your encouragement, as I think I was rather in denial regarding my loss of hearing! Keep up the goodRead more “I am now delighted to be able to hear distinctly again”
What a pleasure to regain all my hearing again
Hi Andrew, Thank you very much for your patience and excellent professional advice. I enjoy my Siemens Pure 7bx. Never know what a pleasure to regain all my hearing again! I do not need to tune up my TV loudly and can hear every conversation with my family. I now enjoy more outings to restaurant and family gatherings. Thank you Andrew! I will highly recommend your service to my friendsRead more “What a pleasure to regain all my hearing again”
I honestly never thought that they would be so good
Hello Andrew, hope all is well… just thought I’d let you know that I am really enjoying my hearing aids, I honestly never thought that they would be so good, I feel that now, after that final adjustment we made, they are working to perfection, words are so crisp and clear, those fine sounds of the car indicator, switching on the radio, sending an SMS and so many other minor sounds are all back again! Thanks again for your patience, professionalism and above all your honesty. Kind regards,Read more “I honestly never thought that they would be so good”
These were the answer to a prayer, they are simply brilliant
I was resigned to not finding anything that would restore any hearing when Andrew asked me to wait until he went to a seminar on a new Siemens ,the Siemens Binax.
These were the answer to a prayer,they are simply brilliant, especially with the attachments,they cost a little extra but BUY them,they are worth every cent. Just to keep Andrew honest I asked for quotes from two other audiologists and they were several thousand dollars more expensive for the same devices,amazing.
I highly recommend Andrew to find an affordable solution for your hearing loss.
It has allowed me to enjoy family gatherings more
Thank you for your comprehensive testing and patient explanation during my first visit. You gave me the confidence to place my trust on your recommendation of Siemens Ace hearing aid. It has allowed me to enjoy family gatherings more. Friends and family do not have to raise their voices or repeat theirRead more “It has allowed me to enjoy family gatherings more”
I love my hearing aids
Firstly, I love my hearing aids. I can understand my softly spoken daughter with them, I can understand my wife with them and I can hear the world with them. Harmony Hearing & Audiology helped me reconnect. I sort quotes from several Audiologists. Harmony offered more ongoing support and the lowest price. I’ve used Harmony’s ongoing support to tune my hearing aids. Mr MacKendrick listened to my concerns and adjusted my hearing aids, eliminating myRead more “I love my hearing aids”
Just a short note to thank you for the new pair of ‘ears’.
I wanted to record my appreciation for your caring and attentive service. From my initial research on the internet, to my first phone call and the consultation process I was hugely impressed by your desire to provide me with the best solution possible.
I was also impressed with the non-pushy nature of the process. Your foremost desire was to ensure that I was completely happy with what I had purchased. Also your investment in the latest technology is testament to your desire to provide the best for your clients.
So once again thank you for your gentle, informed and kindly approach. I cannot recommend your services highly enough.
Now enjoying life to the full again
Andrew, myself & family can’t thank you enough, keep up the good work.
I can now understand the full conversation
Thank you so much for recommending to me the Com Pilot to go with my hearing Aids, it has been a tremendous help and the best addition to me hearing aids that I could imagine. I find it particularly helpful for receiving phone calls and having the fully adjustable volume control direct to my hearing aids. I can increase or decrease the volume of the callers voice to get it just right and clarity is much improved.
The other significant benefit is when the device is connected to the TV. I can vary the volume of a particular programme without turning up the volume of the external TV speakers, the sound coming direct to my hearing aids has improved the clarity of speech significantly. I can now understand the full conversation on TV shows, without having to guess the bits I used to miss out on.
Thank you so much.
They make so much difference to my daily life
I have held back until now the weeks end before writing to you. We are still going around in circles off of Barrow Island with a fully loaded Barge on tow. We were hoping to get notification from the Shore as to when we will go and give our barge over for unloading, As of yet we are still not on the movement sheet sent to us via satellite email every day. We do know we are number 3 in line for barge hand over and we hope its by the end of this coming week or early next. When we get our empty barge back its still 6 days to Henderson and when we get to know times a bit better I will send another email to let you know when I can expect to be in Fremantle and then come over to your office.
All is well with my Phonaks and I’m very pleased with how they work. Thank you for spending so much time with me and for the real good advise that has led up to me getting exactly the right units for my hearing needs. I must say and those around me say I should have seen you a couple a years ago and got fitted out all that time ago. They make so much difference to my daily life. I’m even hearing sounds long lost to me. Andrew Thank You for your advise and spending the time with me to make sure that every thing I would need to get me better hearing again came out right. So Much Appreciated. It has made a world of difference to the way I do things because I now know exactly whats going on around me. One Completely Satisfied Customer. I look forward to seeing you soon.
I can actually join in
Dear Andrew, I would just like to tell you how happy I am with the Bolero hearing aids. They have been so easy to wear and the comfort level is great, my friends still don’t know I am wearing the aids as they are really that discrete. I now don’t feel uncomfortable in conversation with friends, I can actually join in, and I am not saying pardon, or didn’t hear that. Thank you for your service andRead more “I can actually join in”
Great to be able to listen with out having to put a lot of effort into trying to hear
I have had numerous hearing assessments over the past 15 years – but nothing as thorough and comprehensive as Andrew gave me. I have so far found the Phonak hearing aids suitable for my life style. I attend Bible Studies and group church meetings in the home. I am now able to hear the number of the hymns given out, also hear the words of the hymns as they are being sung – before it was a jumble. I would not hesitate in recommending Andrew to anyone because of his outstanding service and care.
I would like to thank you Andrew for your kindness and patience. and
Just to let you know I am very HAPPY with my hearing aids. Have been to three meetings over the weekend . Great to be able to listen with out having to put a lot of effort into trying to hear.So pleased I heard all the hymns given out . I struggle with the phone but know that can be fixed. John is on skype it may be useful in the future.
Many thanks for your time and patience with me.
I can clearly hear and understand the conversation
Before making an appointment at Harmony Hearing & Audiology I had a problem hearing a conversation in a crowd situation or if a radio close to me was turned on. After having my hearing tested in simulated different situations, Andrew fitted me with appropriate Phonak hearing aids and computer tuned them to my needs. Now it doesn’t matter how many radios are turned on or how big a crowd I am in, I can clearly hear and understand the conversation that I am having. ThanksRead more “I can clearly hear and understand the conversation”
I am extremely happy to now enjoy communicating
Andrew had much patience getting the hearing devices to the best outcome for me, and I am extremely happy to now enjoy communicating, listening and hearing to a higher degree of clarity for myself personally and to my family’s relief.
Andrew’s expertise in his field and profession come highly recommended, giving me an outstanding quality of service in this area.
Thank you Andrew for your patience and care.
For the first time in years we can talk in the car
I had problems specifically hearing on the phone, as I was working in reception, this was not ideal! Andrew has set my hearing aids so my ‘phone’ ear is set louder than the other side. I am finding this is working well also it is the ear closest to Kev in the car so I can hear him above the radio also! For the first time in years we can talk in the car and the answer is no longer ‘what?’ Should have seen about it years ago! We are leaving here Saturday morning and driving back toRead more “For the first time in years we can talk in the car”
I received the best possible results
Andrew went to great lengths to ensure that I received the best possible results from my new hearing aids, an unexpected reduction of the Tinnitus is an extraRead more “I received the best possible results”
The best I’ve had so far
I am very happy with my new Phonak Nano hearing aids. They have had many benefits over other hearing aids that I have used before. Easy to fit Easy to clean Out of sight Because they fit in the ear canal the ear works like it’s supposed to and the hearing aid magnifies the noises that are naturally around you, they do not magnify the strong wind noises like some of the others I have tried. I say they are the best I’ve had soRead more “The best I’ve had so far”
Significantly increased my quality of life for the better
The expertise of Harmony Hearing & Audiology has provided me with comfortable fitting hearing aids which have significantly increased my quality of life for the better.
After excellent service and attention I would not hesitate in highly recommending Andrew of Harmony Hearing & Audiology to any one. They will receive and be assured of a highly professional fitting service and after sales advice.
Are you having trouble hearing voices and sounds?
Call us today on 1800 02 04 06 or book an appointment online today!