Who we are

Harmony Hearing & Audiology is an independent Australian-based hearing health care practice. Our website address is: https://www.harmonyhearing.com.au

What personal data we collect and why we collect it

Here at Harmony Hearing & Audiology we take your privacy as our highest priority. As such we fully adhere to the national privacy principles issued by the federal privacy commissioner.

We will only collect information that is necessary for us to service you in completion of an on-line purchase or to assist with your inquiries.

Contact and checkout forms

We collect basic contact information from our forms for the purposes of responding to your query, request for information or delivery of our products. Your contact details from these forms are saved securely on our server, which is protected by firewalls.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Our website collects generic data from your browser and internet connection for the purposes of gathering and analysing statistics about our website traffic. This data does not include any personal identification and may be shared with third party services such as Google Analytics.

Who we share your data with

As a practice we do not share any personally identifiable or private customer information with third parties, unless they are acting as an intermediary. Some examples of intermediaries include delivery companies or financial service providers.

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Users entering their personal information into any of the contact forms on our website will also have those details stored indefinitely for the purposes of responding to their queries and providing any follow-up information needed.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact information

To contact us with any further queries about our privacy policy, or if you have a complaint about any possible breach of privacy by us, please use the following details:

Harmony Hearing & Audiology

Phone: 1800 02 04 06
Email: [email protected]

1/243 Onslow Road, Shenton Park WA 6009

Additional information

How we protect your data

All data collected is subject to our strict data security policies. Our computerised information is stored in secured facilities and access is restricted to authorised personnel.

When you interact with our website we encrypt data sent from your computer to our systems. Where appropriate, we have firewalls, password protection, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses accessing our systems.

When personal information is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. We also limit access by requiring use of passwords.